QUESTION OR COMMENT?
Please Inquire or View Our FAQ Section Below!
INQUIRE
We are always looking to improve our services and meet the needs of our valued customers. We welcome your comments and suggestions and can answer any questions you may have. Please complete the form below and click SUBMIT. A shop representative will get back to you as soon as possible!
or contact us directly at (240) 389-1083
Call us during shop hours or leave a message and we will get back to you on the next business day!
FAQ
CANCELLATION POLICY
Haricuts & Blowdrys
In the event that you need to cancel or reschedule an appointment, we ask for at least 48 hours notice. If less than 48 hours notice is given we will require a credit card to book your next appointment. If the following appointment is cancelled with less than 48 hours notice or is a no-show, the credit card on file will be charged for 50% of the service scheduled.
HIGHLIGHTS, BALAYAGE, KERATIn, & extensions
To book a highlight, balayage or keratin service, we need to have a credit card on file. In the event that you do not show up for your appointment, or cancel with less than 48 hours notice, we will charge your card 50% of the service.
PUNCTUALITY POLICY
In the event that client is 15+ minutes late, the stylist retains the right to modify or reschedule the service.
REFUND POLICY
We want you to love the hair you live in! We do not offer refunds on services provided but we will strive to correct anything you don’t love up to 14 days after the initial appointment.
CAREERS AT SHEAR THAIRAPY
If you are interested in the opportunity of working at a salon that focuses on education, growth and employee wellness, please email Sheartsalon@gmail.com with the subject ‘Career Interest’ for more information. We look forward to hearing from you!
Due to increased credit card processing fees, we now charge a 2% fee on all credit and debit card charges. We do accept cash and checks.